At SPZA Store, we want you to be completely satisfied with your purchase. If you are not happy with your item, please review our Returns & Refunds policy below:
1. Return Eligibility
You may return items within 30 days of the delivery date. To be eligible for a return, items must be:
- Unused and in the original packaging.
- Free from any stains, odors, or damage.
2. How to Initiate a Return
To initiate a return, please follow these steps:
- Contact our customer service team at support@spzastore.com with your order number and reason for the return.
- We will provide you with a return authorization and instructions on how to send your item back.
3. Return Shipping
Customers are responsible for return shipping costs unless the return is due to a defective or incorrect item. We recommend using a trackable shipping service or purchasing shipping insurance for items over $75.
4. Refund Process
Once we receive your returned item, we will inspect it and process your refund. Refunds will be issued to the original payment method used for the purchase. Please allow 5-10 business days for the refund to reflect in your account.
5. Exchanges
If you would like to exchange an item for a different size or color, please initiate a return for the original item and place a new order for the desired item.
6. Non-Returnable Items
The following items are non-returnable:
- Items that have been used or washed.
- Clearance or sale items.
7. Damaged or Defective Items
If you receive a damaged or defective item, please contact us within 7 days of delivery. We will arrange for a replacement or refund at no extra cost to you.
8. Contact Us
If you have any questions about our Returns & Refunds policy, please reach out to us at:
Email: support@spzastore.com